MyITero: How to Set Up, Scan, and Get the Most Out of the Platform

MyITero is Align Technology's cloud-based portal for managing digital impressions, submitting Invisalign cases, and connecting dental practices with labs. This guide covers everything from first login to daily scanning workflows, common errors, and how to reach iTero customer service when things go wrong.

TL;DR

• MyITero is a free cloud portal included with every iTero scanner purchase, accessible at www.myitero.com.

• Scans upload automatically after capture and appear in your Cases dashboard within seconds.

• Dental labs can register separately and receive scans in real time, with no scanner required.

• US support: 1-800-577-8767, Monday-Friday, 8 AM-6 PM EST.

What Is MyITero and How Does It Work?

MyITero is the official online portal from Align Technology that serves as the central hub for all iTero scanner workflows. General dentists, orthodontists, and dental laboratory technicians all access the same platform, though each account type sees a different set of tools.

The platform handles four core functions: storing and displaying 3D scan data, routing prescription information to labs or Align Technology, managing Invisalign case submissions, and providing a communication channel between practices and receiving labs. Every scan captured on a connected iTero scanner uploads to the iTero cloud automatically, with no manual file transfer needed. Scans are accessible from any PC, Mac, or tablet within seconds of capture, with no additional software installed on the viewing device.

Align Technology reports that more than 40 dental partner platforms integrate with MyITero, spanning practice management software, imaging systems, CAD/CAM tools, and 3D printers.

iTero Scanner Models and Pricing

Understanding which scanner you have, or are considering, matters because firmware versions and feature sets affect what appears in your MyITero account.

iTero Lumina

The iTero Lumina is Align Technology's current flagship. It uses Multi-Direct Capture (MDC) technology to deliver a 3x larger field of view than the Element 5D, captures a full arch in approximately 30 seconds, and produces photorealistic 3D color models that Align says can replace intraoral photography in many workflows. Pricing runs approximately $45,000-$50,000 USD for a new unit.

iTero Element 5D Plus Series

The Element 5D Plus is the primary model for practices prioritizing NIRI (Near-Infrared Imaging), which detects interproximal caries without radiation. The 5D Plus is visible as an orange-red overlay on the scan model. New unit pricing starts around $29,000 USD. Note that the 5D Plus requires a full-barrier sleeve and clip-on vent cover in the United States.

iTero Element Flex

The Flex is a laptop-based, portable configuration suited to multi-location practices or clinicians who move between operatories. Certified pre-owned (CPO) Flex units are available from approximately $8,700 USD through authorized resellers. For practices on a tighter budget, see this comparison of the cheapest intraoral scanners worth buying in 2026 for context on how these prices sit within the broader market.

What Are the Pricing Plans Available for a MyITero Subscription?

The MyITero portal is included with every iTero scanner purchase at no additional monthly fee. There is no standalone subscription for core portal features. The iTero Design Suite, which adds cloud-based CAD functionality powered by exocad, carries separate licensing costs. Contact Align Technology for current Design Suite pricing.

How to Create Your MyITero Account

Account creation is initiated by Align Technology after purchase, but knowing each step helps practice managers and IT administrators handle onboarding without waiting on a field rep.

1. Check your email for an activation link from Align Technology. It arrives at the address you provided during purchase. If it does not appear within 24 hours, check your spam folder and confirm the domain @aligntech.com is not blocked by your email server.

2. Navigate to www.myitero.com and follow the activation link, or click "Create Account" if setting up a new account independently.

3. Set a secure password. MyITero requires at least 8 characters, with uppercase, lowercase, numbers, and one special character.

4. Enter your practice name, address, NPI number (US providers), and contact details. This information links your account to your Align Technology account number and determines Invisalign tier attribution.

5. Pair your scanner. The scanner must be connected to the internet via Ethernet or Wi-Fi and signed into the same MyITero account. An Align Technology field technician typically completes this during the initial installation.

6. Invite team members. Practice owners can create sub-accounts with defined roles such as scanning technician, treatment coordinator, or lab liaison, each with appropriate permission levels.

7. Run the built-in onboarding tutorial. It covers dashboard orientation, case creation, prescription submission, and lab communication, and takes approximately 20 minutes.

For DSOs and multi-location practices: MyITero supports parent/child account hierarchies for central reporting. Contact Align Technology's enterprise team to configure this structure before onboarding locations individually.

For dental laboratories: Select "Dental Laboratory" as your account type during registration and provide your CDL number or equivalent regional credential. Once registered, your lab becomes discoverable to any iTero-connected practice in your region.

How to Log In to MyITero (www.myitero.com Login Guide)

The MyITero login process is the same for doctors, coordinators, and lab technicians. To log in to your MyITero account:

1. Open Chrome, Firefox, Edge, or Safari. All four are fully supported.

2. Navigate to www.myitero.com.

3. Enter the email address registered to your Align Technology account.

4. Enter your password. Passwords are case-sensitive.

5. Click "Log In." If two-factor authentication is enabled, enter the one-time code from your SMS or authenticator app.

You are now on the My Itero doctor site dashboard, where your active cases, recent scans, and pending prescriptions are displayed.

Mobile Access

MyITero is fully browser-responsive and works on smartphones and tablets without a native app. On iOS, add www.myitero.com to your home screen for an app-like experience. On Android, use Chrome's "Add to Home Screen" option.

There is no standalone MyITero app to download. The full portal runs in any mobile browser at myitero.com. Align Technology's companion apps for specific workflows, such as the Invisalign app, are available in device app stores, but core scan management and case submission are handled through the browser portal.

Security Best Practices on Shared Workstations

MyITero contains protected health information (PHI). On any shared device:

• Always click "Log Out" when leaving, rather than closing the browser tab.

• Do not save your password in browser password managers on shared computers.

• Enable two-factor authentication under Account Settings > Security.

• Set the session timeout to the shortest interval your workflow allows.

Navigating the MyITero Dashboard

The dashboard is the first screen you see after logging in to the my itero doctor site. Each section serves a specific workflow.

Cases Module

The Cases module is the primary workspace for most clinical users. Cases are sorted by status:

• Submitted: prescription sent to a lab or Align Technology.

• In progress: scan captured, but prescription not yet submitted.

• Returned to doctor: the lab has flagged the case and needs additional scanning.

• Complete: closed cases available for archival review.

Clicking any case opens the 3D scan viewer, prescription details, and the full communication history with the receiving lab or Align Technology.

How Do I Access My Digital Dental Scan Results?

After logging in, open the Cases module and select the relevant patient. Click the case to launch the 3D scan viewer. No file download is needed. Scans are stored in the iTero cloud and are accessible from any internet-connected device. The viewer lets you rotate, pan, and zoom the model, toggle NIRI overlays, define margin lines, and export STL files.

Invisalign Outcome Simulator

For Invisalign cases, the Outcome Simulator is accessible directly from the patient's case file. It generates a 3D projection of expected tooth movement at the end of treatment. Running this simulation chairside, while the patient is present, allows them to see their projected result before committing to treatment. Practices that regularly used the Align Oral Health Suite alongside the scanner saw 9% higher estimated monthly revenue compared to those that did not, according to Align Technology's 2024 clinical data.

TimeLapse Technology

TimeLapse compares current scans against historical scans of the same patient to display tooth movement and changes over time. To use it:

1. Ensure all monitoring scans for a patient are attributed to the same patient record.

2. Navigate to the patient profile and select "View TimeLapse."

3. Use the timeline slider to compare scans across different dates.

4. Share or print the TimeLapse view for patient consultations.

What Services Does MyITero Offer for Business Process Automation?

MyITero automates several workflows that previously required manual steps:

• Scan upload after capture (no user action required).

• Email and dashboard notifications to labs when new cases arrive.

• Automated "Return to Doctor" alerts when a lab flags a case.

• ClinCheck status notifications at each stage of the Invisalign approval process.

• TimeLapse comparisons are generated automatically for patients with multiple scans on file.

How to Perform a 3D Dental Impression with the iTero Scanner

A 3D dental impression with the iTero scanner replaces physical PVS or alginate impressions entirely. The scanner uses structured light and advanced optics to build a precise digital model of the teeth and soft tissue in real time.

What Is the Process for a 3D Dental Impression?

The full process runs as follows: prepare the patient record in the scanner, fit a disposable iTero sleeve on the wand, scan the lower arch, upper arch, and bite registration, review the 3D model for completeness, and submit the scan to the MyITero cloud. The scan appears in your Cases dashboard within seconds.

Pre-Scan Checklist

• Install a fresh iTero sleeve. Disposable iTero sleeves are single-use infection control barriers. Order directly from the iTero Store at shop.itero.com. A box of 25 runs approximately $30-$65 USD, depending on the model.

• Confirm the scanner is connected to the internet and logged into the correct MyITero account. The scanner touchscreen shows your practice name and a connected status indicator.

• Create or locate the patient record on the scanner. This links the scan to the correct case file in MyITero automatically.

• Select the scan type – Invisalign record, restorative impression, study model, implant scan, or retainer/appliance.

• Dry the patient's teeth briefly with your 3-in-1 syringe, particularly on posterior teeth and subgingival margins. Moisture is the single most common cause of data gaps in the final model.

Scanning Technique

1. Begin with the lower arch. Start at the second or third molar and sweep lingually, then buccally, then occlusally in continuous strokes. The scanner stitches images together automatically.

2. Move at a steady, moderate pace. Moving too fast creates gaps. Dwelling too long in one area adds no benefit.

3. Watch the on-screen model build in real time. Areas shown in grey or wireframe need additional coverage. Return to those areas before finishing the arch.

4. Capture the upper arch using the same pattern.

5. Record the bite by guiding the patient into maximum intercuspation and scanning the buccal corridor from both sides.

6. Review the complete model using the scanner's built-in evaluation tools before submitting.

7. Once satisfied with quality, tap "Submit" or "Upload" on the scanner interface. The scan transmits to the MyITero cloud automatically. The patient can remain seated during upload.

When building a dental treatment plan around scan data, having clean, gap-free scans from the start eliminates the most common source of downstream delays in lab fabrication.

Invisalign and iTero: Submitting Cases Through MyITero

The Invisalign and iTero relationship is not coincidental. Both are Align Technology products, designed to work together. For orthodontists and GPs prescribing Invisalign, the itero align workflow through MyITero is the fastest submission route available. For a breakdown of which intraoral scanners are compatible with Invisalign, including third-party options, that comparison is worth reviewing before purchase.

Submitting an Invisalign Case

1. Complete upper, lower, and bite scans. Bite scan quality is especially critical for Invisalign cases. Ensure the patient is in maximum intercuspation with no soft tissue interference.

2. Add clinical photographs to the case file within MyITero if your protocol includes them.

3. Open the case in the Cases module and select "Start Invisalign Prescription." The form walks through chief complaint, treatment goals, arch selection, attachment, and IPR instructions, and clinical notes.

4. Run the Outcome Simulator before submitting. Share the result with the patient chairside to confirm goals and gain consent.

5. Click "Submit." The case goes directly to Align Technology's ClinCheck team.

ClinCheck is ready when the case status in MyITero updates to "ClinCheck Ready," and you receive an email notification. Review the 3D treatment simulation, request modifications if needed, and approve the plan. Aligner fabrication begins after approval.

Schedule an Initial Consultation with a Dentist Using Advanced Digital Scanning

Many practices now run a digital consultation in which the scan itself is the centerpiece of the appointment. The patient is scanned, the 3D model is reviewed on a chairside monitor, and the Outcome Simulator shows projected results before any treatment discussion. This approach works for Invisalign, implant planning, and restorative cases.

For a broader context on how Align Technology has expanded these tools in 2026, the article covers the most recent software additions. See also the iTero Lumina Invisalign compatibility guide for specific configuration notes on the Lumina scanner in Invisalign workflows.

MyITero for Dental Laboratories

Dental labs receive more from MyITero than a simple scan inbox. The platform handles real-time case management, quality control, and communication with referring practices, all in one place.

Lab-Specific Features

• Real-time scan receipt: Scans arrive in the lab's MyITero dashboard within minutes of capture, while the patient is still seated.

• "Return to Doctor" workflow: If a scan has quality issues or insufficient coverage, the lab flags it with a single click. The practice receives an instant notification and can recapture at the same appointment.

• Exocad integration via the iTero-exocad Connector: Scans received in MyITero flow directly into exocad's DentalDB. A 2024 survey of 20 dental lab technicians found this workflow saves a median of 4.5 minutes per case compared to manual import. For context on pairing this with in-practice fabrication, see the guide to the best dental 3D printers in 2026.

• NIRI access: Labs can view Near-Infrared Imaging data from compatible scans to understand internal tooth structure when designing restorations.

• Modeling and Interpretation service: Align Technology provides a complimentary service to reduce scan retakes and improve consistency across partner practices.

• Device-agnostic access: Labs review, annotate, and manage cases from any PC, Mac, or tablet without dedicated software.

The iTero Store: Ordering Sleeves and Supplies

The iTero Store at shop.itero.com is Align Technology's official e-commerce platform for scanner consumables. It ships to the US and Canada only. UK-based practices use the separate store at shop-itero.co.uk.

The most frequently reordered items are:

• iTero sleeves are sold by model, in boxes of 25. Pricing: approximately $30-$65 USD per box.

• Full-barrier sleeve kits are mandatory for 5D Plus Series in the US (includes clip-on vent cover).

• Wand tips and replacement components.

• Cables and power accessories.

To order any of the accessories or replacement parts:

1. Log in to shop.itero.com with your Align Technology credentials.

2. Search by product name or scanner model.

3. Add items to your cart, and continue to the checkout

Orders ship within 2-5 business days within the contiguous US.

Integrations: Can MyITero Connect to Your Existing Systems?

This is one of the most common questions from practices evaluating the platform, particularly those already running practice management software or a dental CRM.

Can I Integrate MyITero with Existing CRM Software?

Direct two-way API integration with CRM platforms is not available out of the box. MyITero does not natively connect to Salesforce, HubSpot, or similar general-purpose CRMs. For dental-specific practice management platforms (Dentrix, Eaglesoft, Curve Dental), patient records created in MyITero can reference patient IDs from your PMS for cross-referencing, but the sync is manual rather than automated. Align Technology's enterprise team can discuss API access options for DSOs with custom integration requirements.

What MyITero does integrate with natively:

• Exocad: The iTero-exocad Connector routes scans directly into exocad's DentalDB.

• 3D printing systems: STL exports from MyITero are compatible with all major dental 3D printers. The iTero Design Suite adds cloud-based design sessions that output print-ready files.

• Imaging systems: iTero NIRI data integrates with compatible digital radiography platforms.

• Invisalign/Align Technology: All case data flows natively from MyITero to ClinCheck without intermediary steps.

• 40+ dental partner platforms: Spanning lab software, CAD/CAM tools, and practice management systems. Check Settings > Integrations in your MyITero account for the current list.

For practices exploring broader digital integration, the 2026 survey of AI adoption across 300 dental professionals shows how practices are connecting scanning data to downstream clinical and administrative workflows.

Troubleshooting Common MyITero Login and Scanner Issues

The following covers the most frequently reported problems with the platform, along with verified resolution steps.

Trouble Logging into Your Online Dental Account

If the portal returns an "Incorrect username or password" error, start here:

• Confirm you are using the email address registered to your Align Technology account, not a personal email used with a different Align product.

• Passwords are case-sensitive. Check Caps Lock.

• Click "Forgot Password" on the login page to receive a reset link. If the reset email does not arrive within 5 minutes, check spam and confirm your email server allows messages from @aligntech.com.

• If the account is locked after multiple failed attempts, wait 30 minutes, then reset your password before trying again.

Two-Factor Authentication Code Not Received

• Confirm the mobile number in your account is current. Update it in Account Settings if needed.

• If using an authenticator app, confirm your phone's clock is synchronized. Time drift causes TOTP codes to fail.

• Use a backup code (generated during 2FA setup) to log in and update your 2FA method.

Scanner Not Connecting to MyITero

• Navigate to Settings, then Network on the scanner, and confirm the connection status.

• Check that no firewall rules block outbound HTTPS (port 443) traffic from the scanner to Align Technology's servers.

• Verify the scanner is signed into the correct MyITero account. A mismatch between the scanner account and the portal account prevents uploads.

• Restart the scanner and attempt to log in again.

Scan Not Appearing in the Portal After Upload

• Look for a green checkmark or "Upload Successful" confirmation on the scanner screen before assuming an upload has completed.

• Check the scanner's upload queue in Settings for any failed transfers.

• Wait 5 minutes and refresh the Cases view in MyITero.

• If scans remain missing after 30 minutes, call iTero customer service.

Portal Not Loading or Showing a Blank Page

• Clear browser cache and cookies, then reload the page.

• Open an incognito or private browsing window to rule out browser extension conflicts.

• Confirm you are running an up-to-date version of Chrome, Firefox, Edge, or Safari.

• Disable VPN or proxy services temporarily. These frequently interfere with MyITero's authentication flow.

iTero Customer Service: Support Numbers, Email, and Hours

Knowing how to reach iTero customer service before you need it saves time when something goes wrong during a clinical session.

• US and Canada (toll-free): 1-800-577-8767

• Corporate/enterprise inquiries: 1-408-470-1000

• Support email: iterosupport@aligntech.com

• iTero Store support (US): shop.itero.com/pages/contact-us

iTero Customer Support Hours

US iTero customer support hours are Monday-Friday, 8:00 AM to 6:00 PM EST, with extended coverage on Mondays reported up to 8:00 PM EST. Hours are subject to change. Verify current hours at itero.com/customer-support or by calling the main support line.

International Numbers

• United Kingdom: 0800 101 7005

• Germany: 0800 2524990

• Switzerland: 0800 225116

• All other regions: navigate to the iTero website and select your country from the contact page.

How to Get Faster Resolution When You Call

Have the following ready before you dial:

• Your Align Technology account number, found in Account Settings in MyITero.

• Your scanner serial number, on the label on the scanner body and in Settings, then About.

• A description of the issue, including any error codes shown on the scanner or portal.

• The date and time the issue first appeared.

• Steps you have already tried (restart, network check, cache clear, etc.).

Zenith Dental IT notes that the average call to iTero customer support lasts approximately two minutes when the caller has account details ready. For non-urgent questions, the knowledge base inside your MyITero account covers the majority of common setup and scanning issues. For practice management software questions that overlap with iTero billing, the dental codes reference can help you map clinical procedures to the correct billing codes before you file.

How MyITero Compares to Other Digital Dental Platforms

MyITero sits within a broader category of cloud-based dental workflow portals. For a detailed head-to-head on hardware, see the iTero vs Primescan comparison. The table below covers software platform differences.

MyITero leads for Invisalign-heavy practices and any workflow requiring TimeLapse or NIRI data. Platforms like 3Shape Communicate or Medit Link may suit labs and practices with multi-brand scanner relationships, where open-ecosystem access matters more than native Align Technology integration. For a review of the Primescan 2 platform as a direct alternative, see the Primescan 2 review.

Pro Tips for Getting the Most Out of MyITero

The following steps consistently save time in high-volume practices and labs.

• Set up prescription templates. Go to Settings, then Prescription Templates, and create templates for your most common case types. This reduces prescription completion time from around 5 minutes to under 1 minute per case.

• Enable "Return to Doctor" email alerts for all staff. Missing a lab return notification can delay a case by days if the re-scan is not captured at the next appointment.

• Capture a monitoring scan at every recall appointment. Building a longitudinal scan record activates TimeLapse comparisons years later, which is a useful tool for communicating wear or shifting to patients at recall.

• Audit open cases weekly. Use the Cases module filter to identify cases that have not progressed in more than 7 days. Stalled cases are common when a team member changes, but case ownership is not updated.

• Train all scanning staff in the same protocol. Inconsistent technique between operators is the primary cause of scan retakes. The training video library inside MyITero includes operator-level tutorials for each scanner model.

• Use the dental chart in tandem with scan data. The dental chart explained guide covers how tooth numbering and periodontal chart entries map to scan-based treatment planning.

Bottom Line

MyITero is the operational backbone of the iTero ecosystem. Getting the account set up correctly from day one, pairing the scanner, configuring team permissions, and knowing how to reach iTero contact support saves significant time later. Scan data flows automatically to the portal, labs receive cases in real time, and Invisalign submissions go directly to Align Technology without any third-party steps.