Dentally Login: Sign In Steps and Error Fixes

Dentally login is simply the sign-in step for Dentally, the cloud-based practice management software used by dental practices across the UK, APAC, and Canada. Every day, admins, clinicians, and assistants log in to pull up appointments and patient charts, so a working login is the starting point for the whole day. This guide walks through the sign-in process, the errors people run into most often, and the difference between staff login and patient login.

TL;DR

• Sign in at the correct regional URL, since Dentally hosts UK/ROI, APAC, and Canadian accounts separately

• Fix most login failures with a password reset or a browser cache clear

• Dentally locks an account after 5 failed login attempts and sends an unlock email automatically

• Keep Dentally login separate from Dentally Portal login, since one serves staff and the other serves patients

What Is Dentally?

Dentally is a cloud-based dental practice management software. It runs entirely in a web browser. Practices use it to manage appointment books, patient records, clinical charting, and imaging. No local server installation is needed.

The platform belongs to Henry Schein One. The company acquired Dentally in 2020 through its Software of Excellence division. A British Dental Journal report covered the acquisition. Dentally now serves practices across the UK, Ireland, Australia, New Zealand, and Canada. It connects with tools such as intraoral scanners and imaging systems through its Dentally Vision module.

Because Dentally runs in the browser, a Dentally login is the only gateway to the system. There is no desktop client to fall back on if sign-in fails. Google Chrome is the browser Dentally recommends for daily use. This browser-first setup is common across cloud practice software. It mirrors the login pattern used by platforms such as DS Core and MyITero.

Inside a logged-in account, a practice can manage the daily diary and review patient charts. Staff can process payments and share treatment information through Dentally Portal. Teams building out a dental treatment plan can move from charting to a finished plan quickly. This connected structure explains why login access shapes what a practice can do each day.

How To Log In To Dentally

Signing in to Dentally follows a short, consistent process once an account exists. The steps below cover a standard login from a returning user.

1. Open an updated browser, ideally Google Chrome, on a computer, laptop, or tablet

2. Go to the correct regional login page for the practice's account

3. Enter the email address on file with the practice

4. Enter the account password

5. Select the login button to submit the credentials

6. Complete a two-factor authentication prompt if one appears

7. Confirm the dashboard loads with the appointment book and patient list visible

Dentally logs a user out automatically after a period of inactivity. Signing back in after a break is expected, not a sign of a problem. Practices with single sign-on enabled should use the SSO login path instead, covered next.

Dentally Login By Region

Dentally login runs through three separate regional addresses, not one global page. Using the wrong one is a common reason a login fails, even with the correct password.

• UK and Ireland: app.dentally.co/login

• Australia and New Zealand: app.apac.dentally.com/login

• Canada: app.ca.dentally.com/login

Australian users moved to the APAC address in July 2025. Anyone still using an older bookmark should update it. Bookmarking the correct regional page prevents this from recurring. This helps staff who cover more than one site.

Practices with single sign-on enabled can go directly to app.dentally.co/sso. This skips the standard login page. This works across UK/ROI, APAC, and Canadian accounts with SSO configured.

Setting Up Dentally Login For A New User

New Dentally accounts are not self-created. A practice administrator adds each team member first. That person then completes their own setup.

1. An admin adds the new user under settings and user management

2. The new user receives an invitation email at the address the admin entered

3. The new user opens the email and follows the link to set a password

4. The password must meet Dentally's requirements, covered below

5. The new user signs in at the correct regional login page

6. The new user can turn on two-factor authentication in account settings

Dentally requires a password of at least 10 characters. It must include one uppercase letter, one lowercase letter, one number, and one special character. A missed invitation email is the most common reason a new account cannot sign in. Check spam and junk folders first.

Common Dentally Login Issues And How To Fix Them

Most Dentally login problems fall into a handful of categories. Working through the matching section below resolves the majority of cases without contacting support.

Dentally Invitation Email Never Arrived

A brand new account often looks broken when it is simply unverified. The account exists, but the new user needs the invitation email to set a password first.

1. Check spam, junk, and promotions folders first

2. Search the inbox directly for "Dentally" rather than scrolling

3. Confirm the email address on file is correct

4. Ask the admin to resend the invitation if it still does not appear

5. Select the link inside the email promptly once it arrives

Forgotten Dentally Password

A forgotten password has a direct fix built into the login screen. There is no need to create a second account or wait for help.

1. Go to the Dentally login page for the correct region

2. Click "Forgotten your password?" beneath the login fields

3. Enter the email address linked to the account

4. Click "Reset password" and check the inbox, including spam

5. Open the email and follow the link to set a new password

6. Create a password meeting the 10-character minimum, with uppercase, lowercase, a number, and a special character

7. Return to the login page and sign in with the new password

A password can also be changed while logged in. Go to the account menu, then "My account," then "Security" to update it.

Account Locked After Failed Login Attempts

Dentally automatically locks an account after 5 failed login attempts to protect patient data. This is a security measure, not a technical fault.

1. Stop attempting further logins once a lockout message appears

2. Check the inbox for an automatic unlock email

3. Select the secure link inside that email to restore access

4. Request a new unlock email if the first one does not arrive

5. Check spam and junk folders before assuming the email never sent

Requesting a new unlock email cancels the original link, so use the most recent email received.

Two-Factor Authentication Code Not Arriving

A missing 2FA code usually points to a short delay or a filtering issue.

1. Wait a minute or two, since codes can take a moment to arrive

2. Check spam or junk folders for the delivery channel in use

3. Confirm the email address or phone number on file is current

4. Ask a practice admin to verify the contact details on the account

5. Contact Dentally support if the code still does not arrive

Wrong Regional Login URL

An account that appears missing, despite a completed setup, sometimes points to a regional mismatch instead.

1. Confirm which regional address the account was set up under

2. Use that exact regional URL, not a different country's login page

3. Run the password reset flow if unsure, since a successful reset confirms the account

4. Check with the staff member who created the account for multi-site practices

5. Avoid creating a second account to work around a suspected regional issue

Creating a duplicate account risks splitting patient data across two separate logins.

Browser-Related Access Problems

Dentally runs entirely inside a browser, so browser issues are a common source of login trouble. These issues have nothing to do with the account itself.

1. Confirm the browser is a current, supported version

2. Clear the browser's cache and cookies

3. Try a private or incognito window to rule out saved cache

4. Turn off ad blockers or privacy extensions temporarily

5. Try a different browser or device to isolate the problem

Mobile App Login Issues

Some users find that credentials working fine on desktop are rejected inside the Dentally mobile app. This points to the app, not the account.

1. Confirm the app is updated to the latest version

2. Confirm the login is pointed at the correct regional account

3. Log out of the app fully and sign back in

4. Reinstall the app if the issue continues

5. Use the desktop browser login as a working fallback

How To Contact Dentally Support

Self-service troubleshooting resolves most Dentally login issues. Some cases still need direct help from Dentally's support team.

Dentally offers support chat through its help center. This includes an AI assistant for quick answers and a live team for complex issues. Before reaching out, gather the account email and a description of the exact error. Note the browser or device in use too. A practice administrator can often fix a teammate's login issue directly. This includes unlocking an account or correcting an email address. This admin-first approach fits well into a wider dental practice business plan. It keeps login responsibilities clear before a busy day exposes a gap.

Support channel details change over time. Confirming the current contact options directly on Dentally's help center is worth the extra step.

Dentally Login Vs. Dentally Portal Login

Dentally login and Dentally Portal login serve two different audiences. Mixing them up leads to time spent on the wrong sign-in screen.

Dentally login is the staff-facing system for appointments, patient charts, and daily operations. Dentally Portal login is the patient-facing product for online booking, digital forms, and payments. Portal is accessed separately at portal.dentally.com, or through the Portal icon inside a Dentally account. A practice admin configures Portal settings from inside their own Dentally login. A patient signing into Portal uses entirely separate credentials tied to their own record. Online booking through Portal also reduces friction for new patients. The guide to getting more dental patients covers this wider patient acquisition work.

Staff never need a Portal login to do their jobs. Patients never need a staff Dentally login to book an appointment or fill out a form. Keeping the two separate avoids confusion when a login problem belongs to a different system. Software-specific errors often need different fixes across platforms. The guide on Eaglesoft errors covers one such example.

What You Can Do After Logging In

A completed Dentally login opens into a dashboard built around daily tasks for a dental team.

A logged-in account can manage the appointment diary and update patient records. Staff can chart clinical findings and process payments. Dentally Vision brings imaging into the same workflow. Scans and X-rays sit alongside the rest of a patient's record. Practices can also configure Dentally Portal from within the same login. This gives patients a way to book and pay online without extra front desk work. The practice management software guide on Dental Reviewed compares Dentally against other leading platforms. The dental TPA software roundup covers related administrative tools a practice may run alongside it.

Administrator accounts see additional settings that a general clinician login does not. This includes user management and security configuration. Confirming who holds admin access during setup avoids delays later.

Keeping Your Dentally Account Secure

A Dentally account holds patient records and financial data. Basic account hygiene matters beyond simply completing the sign-in step.

• Give each team member an individual login, not one shared password

• Use a unique password that meets Dentally's length and character requirements

• Turn on two-factor authentication where it is available

• Update passwords after any staff member with account access leaves

• Treat unexpected emails claiming to be a Dentally login or reset message with caution

• Check a suspicious email's sender address before clicking any link inside it

• Log out of Dentally on shared or public computers

• Review which staff members hold active accounts and remove access when no longer needed

The Cybersecurity and Infrastructure Security Agency recommends long, unique passwords paired with multi-factor authentication. This guidance applies directly to a cloud system like Dentally. Dentally account hygiene fits into a wider security routine. The new dental practice checklist on Dental Reviewed covers the rest of that plan.

Bottom Line

Dentally login runs through a browser and ties to a regional account, not one shared address. Most access problems come down to a forgotten password, a lockout, or the wrong regional URL. Each one has a direct fix. Dentally Portal login remains a separate system for patients, built for booking and forms.