DS Core Login: How To Access Your Dentsply Sirona Account

DS Core login opens Dentsply Sirona's cloud platform for scans, patient records, and lab orders. The whole thing runs in a browser. No install, no local software update to chase down. This guide walks through signing in, setting up a new account, fixing the errors that come up most, and reaching support when none of that works.

TL;DR

• DS Core login runs in a browser, so there is no software to install first.

• Most login failures come down to two things, an unverified activation email or an old browser.

• Connect Case Center is gone. Anyone still using that bookmark needs to log in through DS Core now.

• SureSmile runs on a separate login, with its own guide further down.

What Is DS Core?

DS Core is Dentsply Sirona's cloud platform for dental practices and labs. It holds patient scans, X-rays, orders, and equipment management under one login.

It runs in a standard browser instead of desktop software. A scan taken in the morning shows up on a laptop, a tablet, or a phone by afternoon, since the processing happens in the cloud rather than on whatever device did the scanning. Login access is the real gateway here, not an installer.

Inside the account, a practice manages patient records, reviews intraoral scanner captures, tracks lab orders, and connects equipment such as the Primescan 2 or an older Primescan. Scanning splits into two paths. A Status Scan covers a routine check-up. A Treatment Scan covers restorative, aligner, implant, or splint cases, and generates a different capture window depending on which one it is. Every device logs into the same dashboard.

The platform also works as a shared workspace. A dentist can hand a scan or case file to a lab, a specialist, or another provider straight from a logged-in account, no export, no attachment. That lab or specialist needs their own login to open what was shared with them. The practice management software guide on Dental Reviewed covers how this fits alongside the rest of a practice's software.

How Do You Log In To DS Core?

A returning account follows the same short sequence every time.

1. Open a supported, updated browser on a PC, Mac, tablet, or phone

2. Go to the DS Core sign-in screen through the practice's regional entry point

3. Enter the email address used during registration

4. Enter the account password

5. Select the login button

6. Wait for the dashboard to load, with patients, orders, equipment, and sharing options visible

7. Complete a two-step verification prompt if one appears

A first-time login usually starts with account activation, not this list. Since the platform lives entirely in-browser, an outdated version causes more login and display problems than anything on the account side.

Is DS Core Login Different For US Practices?

Not really. Dentsply Sirona hosts DS Core by geographic region, and setup asks a practice to confirm its region early on. A US practice searching for a DS Core login US path is usually running into that regional structure, not a missing US-specific product.

A single-location practice rarely notices this, since the account defaults correctly during setup. It matters more for a multi-location group or a DSO working across countries. If login behaves oddly for a US account, the region picked during setup is the first thing worth checking.

How Do You Set Up A New DS Core Account?

Registering takes a few minutes, and understanding the steps also explains why some first logins fail.

1. Enter an email address and create a password

2. Accept the End User License Agreement and confirm sign-up

3. Open that inbox and find the activation email from info@dscore.com

4. Select the activation link inside it

5. Return to DS Core and log in with the same email and password

6. Complete the practice account information requested next

7. Add team member roles, Clinician or Assistant, for anyone else who needs access

Skipping activation is the single most common reason a new account will not log in. The account exists. It just sits unverified until that link gets clicked. Team accounts work the same way, one activation per person, not one login shared across a front desk.

Why Won't DS Core Let You Log In?

Almost every access problem lands in one of six buckets below. Working through the matching section usually fixes it without a support call.

Activation Email From DS Core Never Arrived

A brand-new account that will not log in is usually unverified, not broken.

1. Check the spam, junk, and promotions folders first

2. Search the inbox for "DS Core" or "Dentsply Sirona" instead of scrolling

3. Confirm the sender is info@dscore.com, and whitelist it if the practice runs aggressive spam filtering

4. Check the email typed at signup for a typo

5. Sign up again with the correct email if it truly never arrived, or ask support to resend it

6. Click the activation link soon after finding it, since some expire

Forgotten DS Core Password

This one has a built-in fix. No need to open a second account over it.

1. Select "Forgot Password?" on the login screen

2. Enter the account email

3. Submit the request and check the inbox for a reset email

4. Open it and click the link before it expires

5. Set a new password that meets DS Core's requirements

6. Return to the login screen and sign in

Wrong Region Or A Possible Duplicate Account

A login that acts like the account never existed, even after a completed signup, often points to a regional mismatch instead.

1. Recall the region selected during original setup

2. Confirm the login is happening through that same regional entry point

3. If unsure which region, run password recovery, since a successful reset email confirms the account exists

4. For a multi-location practice, ask whoever created the account which region they used

5. Skip creating a second account to work around this, since it can split patient data across two logins

Browser Related Access Problems

DS Core lives entirely in the browser, so the browser is often the actual problem, not the account.

1. Confirm the browser is current and supported

2. Clear its cache and cookies

3. Try a private or incognito window

4. Turn off extensions temporarily, especially ad blockers

5. Try a different browser entirely

6. Try a different device as a last check

Account Inactive After A Long Gap

An account left alone for months can act dead even when it is not.

1. Try a standard login first

2. If that fails, run password recovery instead of assuming deletion

3. Confirm the email on file still works, especially after switching providers

4. Contact support to update that email if it no longer works

5. Once back in, check the practice and team settings for anything stale

Arriving From A Retired Connect Case Center Link

Dentsply Sirona retired Connect Case Center in most countries on November 15, 2025. A CCC bookmark that stopped working that week is not a sign of a broken account.

1. Stop using the old CCC bookmark or saved link

2. Go straight to the DS Core login screen

3. Log in with DS Core credentials, creating an account first if the practice never had one

4. Confirm existing cases and lab relationships carried over, and contact support if history looks missing

5. Update any internal bookmarks or staff notes still pointing to the old address

If none of the above works, it is time to call support instead of trying the login another ten times.

How Do You Contact DS Core Support?

US practices have a few lines to choose from, depending on what actually broke.

• General customer support, 1-844-848-0137, for account, login, and product questions that are not equipment emergencies

• Website and account help specifically, 833-DS2-TALK (833-372-8255)

• CEREC and connected-scanner technical support, 1-800-475-5036, for a Primescan or other acquisition unit

• The DS Core contact form, for non-urgent written questions

• DS Core Care subscribers get real-time remote troubleshooting and expedited replacement on top of the lines above

Have the practice account email, a plain description of the error, and a device serial number ready if hardware is involved. A practice working with an authorized dealer, Patterson Dental among them, can also route the issue through that relationship instead of the general line.

Is DS Core The Same As SureSmile Login?

No. They are searched together constantly, but they are two different logins for two different products. DS Core handles scans, patient records, and lab orders. SureSmile handles clear aligner treatment planning and case submission, a completely separate account.

The two can link. Since September 2024, a scan captured in DS Core, from a Primescan or a compatible third-party scanner, feeds straight into the SureSmile Simulator with no separate upload. That linking happens inside SureSmile's own settings, not by logging into one platform through the other.

A dentist using DS Core only, for scans, X-rays, and lab orders, never needs a SureSmile account. Sign-in steps and password recovery for that portal are covered in the SureSmile login guide.

How Do You Connect Equipment To DS Core?

Logging in is also step one for linking hardware to the account, separate from just viewing patient files in a browser.

The DS Core Link app pairs practice equipment with the account. Install it, log in with the same DS Core credentials, and it walks through onboarding for that device. Once connected, the device shows up under the Equipment section, where a practice can check its status or hand technical details to a technician for remote troubleshooting.

Primescan family scanners usually connect through a CAD/CAM connector application on the scanning workstation, using the same practice credentials rather than a device-specific login. New scans upload automatically after that. Log in from a different computer, and the same records are already there.

What Can You Do Once You're Logged In?

The dashboard organizes around a handful of things once someone is actually inside.

A logged-in account manages patient records and stored scans, tracks lab and equipment orders, shows connected devices under Equipment, and shares cases with labs or specialists. Scans from a connected device tend to show up on their own once processing finishes. A practice building a dental treatment plan around a scan can go from capture to sharing a case without leaving the platform.

Account settings live in that same dashboard. Subscription tiers like DS Core Care, team roles, and consent settings for who can view a device's technical data all sit there. An administrator login usually reaches more of this than a clinician or assistant login does.

How Do You Keep A DS Core Account Secure?

A DS Core account holds patient records, so a few habits matter beyond just getting logged in.

• Give each team member their own login tied to their role, not one shared password

• Use a password unique to DS Core, not one reused from another platform

• Update passwords on a schedule, and right away when someone with access leaves

• Turn on two-step verification where it is offered

• Treat an unexpected activation, reset, or security email with suspicion

• Check the sender address closely before clicking anything in that kind of email

• Log out on any shared or public computer instead of just closing the tab

• Review who has access every so often, and remove anyone who no longer needs it

• Keep the browser itself updated, since an old one can carry unpatched gaps

Practices working through a broader HIPAA-compliant technology setup can fold DS Core account hygiene into that same checklist, next to firewalls and staff training.

Bottom Line

DS Core login is a browser-based process tied to a practice or lab account, not installed software. Most access problems trace back to an unverified activation email, an old browser, or a regional mismatch, and each one has a direct fix. SureSmile runs on its own login, and the two platforms link without being interchangeable. Anyone arriving from an old Connect Case Center bookmark should expect to log in through DS Core from now on.