How to Change Your Email Address

Updating Your Account Email

Your email address is the primary identifier for your account — it's where login confirmations, password resets, treatment plan notifications, and billing receipts are sent. Keeping it current is important if you change employer, switch domains, or simply prefer to use a different inbox.

Step-by-Step Instructions

1. Click your avatar in the top-right of the dashboard and choose Profile.
2. Open the Account tab.
3. In the Email Address field, type your new email.
4. Click Update Email. For security, you may be asked to re-enter your current password.
5. Check the inbox of the new email address — we send a verification link to confirm you own it.
6. Click the verification link. Once verified, your account email is updated immediately and a confirmation notice is also sent to the previous address.

Why We Verify the New Address

Verification protects you against accidental typos and against an attacker silently moving your account to an inbox they control. Until the link is clicked, your old email remains active for login and notifications.

Important Notes

• Your treatment plans, credits, clinic memberships, and billing history are tied to your account ID — none of them are affected by an email change.
• If you log in via Google, changing the email here does not change your Google account. You may want to update both for consistency.
• The verification link expires after 24 hours. If it expires, simply repeat the process from the Profile page.

I Can't Access Either Inbox

If you've lost access to both your old and new email addresses, contact our support team through the Help Center contact form. Provide as much account-identifying information as you can (name, clinic name, approximate signup date, last four digits of any payment card on file) and we'll verify your identity manually before updating the address.